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Job Summary

Performs duties under general supervision of the Assistant Director for Residential Accounts and Financial Services but works independently to maintain financial aspects of resident accounts, including resident advisory on financial matters related to housing debts and other SJSU debts when applicable, maintenance of third-party and conference group receivables, and collections on past due accounts. This position serves as the Lead for the Resident Accounts Coordinator and provides after hours services including responding to inquiries and offering financial advising and counseling.  This position prepares a variety of reports and analyzes data for accuracy for the Financial Operations area of the Housing department. This position also conducts research and analyzes financial information, data audits and requests in the Housing department

Key Responsibilities

• Identifies residents with delinquent accounts, analyzes and updates lists, producing delinquency notices, assessing late fees, revoking parking when required. Places holds on student records when necessary. Compiles data and provides information to Assistant Director for Technology Services (ADTS) for basic setup of StarRez database. Reviews and finalizes the setup.
• Prepares all paperwork to coordinate unlawful detainer process through CSU Chancellor’s office legal counsel and University Police Department as appropriate. Works within the parameters of University and state laws and regulations to coordinate service of 3-day notices and unlawful detainers for non-payment, non-enrollment and failure to perform conditions.
• Meets regularly virtually and in person at on and off campus housing locations with residents to provide financial advising and counseling during regular business hours and some after hours.
• Provides financial aid counseling to ensure resident meets federal and state financial aid guidelines, California Educational Code Title V relating to eligibility to reside on campus, and other academic issues that may affect the resident’s ability to continue residing on campus.
• Provides work lead direction for the Resident Accounts Coordinator including training, assigning tasks and providing day-to-day work lead supervision
• Reviews financial aid information provided by the Financial Aid Department to coordinate payment plan information with financial aid disbursement dates.
• Advises residents on academic hold policy and process to clear this hold.
• Sets up payment plans that consider the various grants and loan disbursement dates.
• Researches charge and payment adjustments and requests Reports and Billing Coordinator or Accountant to make appropriate adjustment
• Confirms refunds due and generates computerized refund requests.
• Oversees coordination of financial services for residents. Administers billing, refunds, certification, and deferment programs for students.
• Conducts year-end analysis of accounts and recommends residents to be denied future use of housing facilities due to payment history.
• May oversee and coordinate student assistants.

Knowledge, Skills & Abilities

• Ability to review financial documents and data for accuracy, validity, completeness and adherence to standards
• Ability to clearly answer questions and explain procedures and policies to students and the public in an efficient and courteous manner, apply judgment, discretion and initiative in performing a variety of tasks.
• Knowledge of word processing, spreadsheet, and database software.
• Working knowledge and understanding of Federal and State Financial Aid processes that affect Housing residents.
• Proven ability to manage competing projects, tasks, and deadlines.
• Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Knowledge of how a database interacts with business practices, and financial operations of a typical business.
• Ability to work with database systems to pull fields or records for reporting or transferring data to other databases.
• Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling.
• Ability to exercise appropriate judgment and perform duties and responsibilities in the absence of close supervision.
• Knowledge of computer applications: MS Word, Excel, Access, PowerPoint, and Internet tools.
• Ability to display a strong sense of commitment to customer needs, and possess excellent customer service and public relations skills.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Any equivalent combination of education and experience which provides the required knowledge and abilities and equivalent.
• Four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.

Preferred Qualifications

• Bachelor’s Degree in Business Administration, Finance, Accounting or a related field
• Experience maintaining accounts receivables.
• Experience coordinating delinquency processes.
• Experience providing financial advising or counseling.
• Experience working in a residential or property management environment.
• Experience working in an educational environment.

Compensation

Classification: Accounting Technician III
Anticipated Hiring Range: $4,055/month - $4,615/month
CSU Salary Range: $3,968/month - $6,964/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 18, 2024 through July 7, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).