Working Title:  CARE Coordinator

Department Name: Toro CARE & Basic Needs

Division: Student Affairs

Classification Title: Student Services Professional III

Classification Salary Range: $5,540 - $7,893 per month

The anticipated hiring range for this position is $5,540 - $6,560 per month.

The final salary is dependent upon qualifications and experience.

About the Department/Position:

Under general direction of the Director of the Campus Awareness, Response and Education (CARE), The CARE Coordinator(s) will facilitate intervention plans developed for students of concern. They will manage cases of students who experience behavioral or emotional concerns through a variety of interventions, referrals, and follow-up services. Responsibilities will include needs assessment, data collection, record keeping, case management, consultation/collaboration with appropriate parties, and educational outreach.

Targeted Population: These students require specialized support navigating federal, state, county, and local eligibility criteria to access resources that are often beyond the capacity of campus programs and personnel. Help-seeking behaviors amongst these student populations can be limited due to the sensitivity of their identities. The ever-changing nature of law and policy can lend itself to unclear eligibility criteria which can negatively impact these students. Thus, access to these resources and services, or lack thereof, often shapes the experiences of students and impacts their academic trajectory, motivation, sense of self-efficacy and hope. The CARE coordinator will manage action plans to assist students with complex challenges and barriers to their success including special student populations such as foster youth, students with disabilities, undocumented/Dreamer, Black or African American student, students facing basic needs insecurities, LGBTQ+, formally incarcerated, parenting students, Latinx, or first-generation populations to contribute to the overall aim of supporting the holistic well-being of students to foster their success., and assist with strategic planning efforts for the CARE Team.

Monday - Friday 8am- 5pm, occasional evening and weekend hours.

Overview of Duties and Responsibilities:

• Coordinate and provide case-management services that are safe, timely, effective, efficient, equitable, and client-centered to individual students and in group settings.
• Conduct nonclinical assessment and plan that includes, but is not limited to, facilitate steps, remove barriers, determine eligibility, and navigate through complicated organizational processes.
• Manage and evaluate crises by helping the student make informed decisions and act as their advocate regarding their status, academic, health, and well-being.
• Assess and address motivational and psychosocial issues.
• Help students achieve wellness, service utilization, and increase autonomy.
• Perform ongoing research of community services, and update university databases and referral lists.

Minimum Qualifications:

• Experience:
  Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
  
  A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  
  
• Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Knowledge, Skills, and Abilities:

• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
• General knowledge of individual counseling techniques.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Advise students individually and in groups on complex student‑related matters.
• Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.

Preferred Qualifications:

• Master’s in social work, counseling, or related field
• Three or more years of experience in adult case management services
• Experience with Maxient’s Conduct Manager software.
• 2 years of professional experience in related student services program such as basic needs, education, or mental health.
• Understanding of issues facing college students
• Excellent customer service skills
• Attention to detail and exceptional oral and written communication skills are required.
• Ability to work both collaboratively and independently.
• Sound decision-making skills and ability to exercise independent judgment.
• Comfort with and demonstrated commitment to diversity and fostering a collaborative multicultural environment.
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To view the full position description, click “Position Description” above.

General Information:                                     

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.
• The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement.