CLASSIFICATION TITLE: Equipment Systems Specialist – Career

UNION CODE: R09

WORK SCHEDULE: The position will be evening hours (M-Th 1-10pm, F 9-6pm).

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time   

PAY PLAN: 12-month   

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $5,200 - $6,100

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $3,996 - $7,956

PAY BASIS: Monthly  

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by August 26, 2025; however, the position will remain open until filled.

POSITION PURPOSE: Information Technology Services (ITS) is CSU Bakersfield’s central IT organization, providing computing, infrastructure, telecommunications, and support for the teaching, learning, research, business, and outreach activities of the University. The Academic Technology department within ITS provides general guidance and operational oversight of academic and student instructional support services for the campus.

Under the general supervision of the Director of Academic Technology Services and ITS Grants, the Equipment Systems Specialist (ESS) supports campus-wide instructional and event technology needs. This includes designing and maintaining classroom media systems, providing on-site technical support, assisting with video conferencing, and guiding student assistants. The ESS ensures timely resolution of support tickets and collaborates with Academic Technology and Support Services to uphold hardware standards and implement new technologies. Additionally, the ESS administers specialized systems such as Extron GVE, coordinates and supports campus events through AV setup and live troubleshooting and develops documentation for training and equipment use. The role also includes contributing to IT project planning, vendor coordination, and equipment inventory management.

DUTIES & RESPONSIBILITIES:

Classroom Support

1. Collaborate with faculty and instructional staff to determine technology needs and design specifications for media and instructional equipment to support various pedagogical methods.
2. Perform scheduled maintenance and prompt troubleshooting of classroom AV and computer systems to minimize downtime and ensure consistent operation.
3. Provide on-site technical support and consultation to presenters using classrooms and instructional spaces for teaching and video conferencing, including real-time issue resolution, equipment troubleshooting, and onboarding or training to ensure effective use of technology.
4. Troubleshoot hardware and software issues related to presentation systems, ensuring that instructors and staff can present content effectively with minimal downtime.
5. Evaluate, recommend, and coordinate installation of upgraded AV or computer hardware/software based on instructional requirements and lifecycle management standards.
6. Create and provide quick-reference documentation and guidance for Student Assistants to start up and support video conferencing.
7. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the service.
8. Maintain awareness of current standards in instructional technologies and classroom computing. Conduct product research and recommend specifications based on campus needs.
9. Research, evaluate, recommend, and perform upgrades to AV systems and supporting hardware based on technology trends, classroom needs, and lifecycle status.
10. Collaborate with the Academic Technology and Support Services teams to ensure campus-wide AV and instructional support standards are met.

Campus Event ITS Support

1. Coordinate and communicate with IT staff, campus departments, and event organizers to determine technology needs, space requirements, and timelines for Bakersfield campus and Antelope Valley events.
2. Design and recommend configuration of event layouts for optimal engagement, including the placement of audiovisual (AV) equipment to ensure accessibility, visibility, and sound quality.
3. Provide technical support as requested for campus events by setting up equipment (e.g., podiums, projectors, and sound equipment) using knowledge of events equipment system features, maintenance procedures, and general operation.
4. Setup cameras, audio/video cabling, speakers, mixers, video recording, multiple portable screens, laptops, wired microphones, wireless microphones, lapel mics, etc. ensuring reliable performance and compliance with safety standards.
5. Record live events using video and audio recording equipment when requested. Manage post-event file storage and access as needed.
6. Troubleshoot and resolve AV and technical issues in real time during events, such as audio feedback or video feed interruptions, with minimal disruption to participants.
7. Provide live event control (e.g., presentation control, switching content sources, managing audio levels) in support of presenters, including hybrid/remote attendees.
8. Perform routine and ad hoc repairs on AV equipment, coordinating with vendors or IT staff for complex issues beyond scope.
9. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the event.
10. Develop events department technical documentation including AV setup schematics, standardized setup guides, training documentation, etc.
11. Draft user documentation, event equipment guides, and training outlines (i.e. KB articles) for internal IT staff and student assistants.

Administer Specialized Systems

1. Maintain specialized campus systems such as Extron GlobalViewer Enterprise (GVE) or equivalent, ensuring optimal functionality and timely updates.
2. Ensure IT support tickets are in place for the work performed and are completed based on the requirements of the task.
3. Diagnose, troubleshoot, and resolve system support issues ensuring minimal impact on classroom or instructional space usage.

Project Work

1. Serve as a technical advisor on various IT projects, contributing to needs assessments, designs, and planning activities. Ensure IT project timelines are met.
2. Support the deployment of new systems or upgrades, including installation, configuration, and testing of instructional technology.
3. Maintain accurate records of equipment used in projects, including asset tagging and update of inventory management systems.
4. Act as liaison with third-party vendors for technical support, warranty service, and implementation coordination.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Associate of arts degree in electronics, telecommunications, or industrial technology and two (2) years of recent progressively responsible technical experience. Equivalent education, training, and/or directly related experience may be considered.

LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Strong knowledge and expertise in hardware and software troubleshooting.
• Knowledge of network connectivity, server administration, and system troubleshooting.
• Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technological support. Ability to troubleshoot, diagnose, hardware repairs for Windows, Mac, and iOS devices and AV Incident and Problem issues.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
• Strong analytical skills to evaluate technology and configure and deploy systems updates.
• Skill in providing direction and training to others.
• Proficiency in using applicable software or technology systems.
• Knowledge of university policies, data needs, and data privacy regulations.
• Knowledge and use of Microsoft Server OS, support ticketing systems (e.g., ServiceNow), low voltage electrical installations, setting up multiple displays on AV switches, and setting up and running large sound system equipment.
• Ability and manual dexterity to assemble components and parts, and/or cable or wiring, by reading and interpreting reference manuals and schematics.
• Familiarity with materials, methods, and techniques used in the completion of equipment service assignments. Adept at using required tools, including computer systems, to accomplish tasks.
• Knowledge of applicable industry and safety codes and/or standards that apply to work environment and equipment. General knowledge of digital and analog theories (or relate technical areas) and ability to apply these in resolving equipment repair and system performance problems.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• ITIL Foundation Certification
• Bachelor's degree in computer science, information systems, educational technology, communications, or related field.
• Experience with Audio/Video remote management systems (e.g. Extron GVE).
• Three (3) years’ experience supporting large scale, multi-OS, desktop environments.
• Knowledge and use of ServiceNow.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered
• attitude.

PHYSICAL DEMANDS: MEDIUM WORK – up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits.

ENVIRONMENTAL FACTORS: Drives motorized equipment

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.