**SFSU Internal Applicants Only**

Working Title

Program Lead 

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

College of Professional & Global Education

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM

Anticipated Hiring Range

$6,970.00 - $7,319.00 Per Month ($83,640.00 - $87,828.00 Annually)

Salary is commensurate with experience.

Position Summary

The Program Lead oversees the daily operations of a portfolio of programs primarily for international students. Responsibilities include oversight of program financials, curriculum, enrollment management, marketing, staff, teacher and faculty hiring, and student services. The Program Lead will also collaborate with other staff to support additional programs as needed. 

The Program Lead reports to the Assistant Dean, College of Professional & Global Education and may provide lead work direction to staff members and part-time English language teachers. 

Position Information

Program Operations

• Assist with financial reporting, including assistance with annual program budgets, monitoring revenues, adjusting expenses, payments to faculty, and agents 
• Develop and monitor and maintain standard operating procedures for all programs  
• Process student assistant and faculty appointment letters and payroll requests 
• Coordinate and lead meetings 
• Schedule classrooms and teaching assignments 
• Oversee learning assessment of students 
• Support development and review of curriculum on a regular basis 
• Provide workshops for teachers as needed 
• Plan orientation, commencement and other student events 
• Ensure compliance with federal regulations; Interface with DHS, USIA, DOS, and other governmental agencies 
• Represent CPaGE at campus-wide international meetings or committee 
• Work with campus partners on protocols related to MMR and insurance 
• Provide lead work direction to others with accountability for results 

Program Development

• Collaborate with academic departments to develop and produce new educational offerings and CPaGE Associate Dean to secure appropriate campus approvals. 
• Manage existing intensive English custom training programs 
• Create and implement assessment measures to ensure delivery of a high-quality product 
• Develop relationships with outside entities or agencies 
• Help develop marketing, promotional, and publicity strategies and events in conjunction with the marketing team, including updating marketing information (e.g., website and print) 
• Collaborate with recruitment team on recruitment activities 
• Promote CGE in relevant professional networks 

Student Support

• Collaborate with CPaGE Assistant Dean to support student retention and matriculation to state-support programs.   
• Liaise with faculty and administrators from colleges on programmatic and student issues 
• Liaise with support units on campus to ensure students receive appropriate services (e.g., Student Health Center, Counseling and Psychological Services, Mashouf Wellness Center, Disability Programs and Resource center, Career Services, etc.) 
• Collaborate with housing coordinator on housing arrangements for students and groups
• Act as a resource and support advising staff to mitigate any crisis or complex student issues E
• Assist advising team to counsel students through course selection

Other duties as assigned

Minimum Qualifications

• Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. 

Core Competencies – embody the following competencies:

• Bias toward collaboration and teamwork.
• Effective oral, written and nonverbal communication skills.
• Customer/Client Focus with an emphasis in problem solving and resolution.
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion.
• Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).

Preferred Qualifications

• Master’s degree in Education (TESOL, Higher Education Administration, International Education, Student Affairs, etc.), counseling, or a related field
• Experience managing non-degree, revenue generating programs 
• Experience managing an Intensive English Program
• Experience in program development
• Experience in planning classes and curriculum for higher extended education programs including developing resources, assist budgets, marketing plans and liaison with the community
• Experience in classroom teaching, developing curricula, planning and administering continuing education programs for international students
• Ability to interpret and apply university, program, and immigration rules and regulations
• Experience working in a collective bargaining environment
• Knowledge of California State University and University policies and procedures
• Comprehensive knowledge of and experience with international students' linguistic, academic, and cultural needs
• Ability to effectively supervise the work of others
• Ability to advise students individually and in groups on routine matters where required
• Ability to gather and analyze data
• Strong organizational and program planning skills
• Strong interpersonal skills 
• Ability to speak Mandarin, Japanese, Korean, Spanish, Arabic or other language
• Demonstrated involvement in relevant professional associations (NAFSA, BAPIER, etc.)

Environmental/Physical/Special

Ability to work occasional evening and weekend hours will be required.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

**SFSU Internal Applicants Only**

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.