Classification: Student Services Professional IA
Hours: Full-time / 40 hours per week
FLSA: Non-exempt
Anticipated Hiring Salary: $4,478* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.
Priority Screening Date: February 2, 2026
Recruitment Status: Open Until Filled - CSUMB Internal Only
ABOUT CSUMB
California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year.
With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030.
The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.
As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.
PURPOSE:
Under the direct supervision of the Director of New Student Programs (NSP), and supporting the First Year Experience (FYE) Coordinator, the New Student Programs and Campus Tours Coordinator welcomes prospective students’ families, and community members to CSUMB. This position assists the guest experiences at orientation, year round programming, campus tours and communication. The Coordinator will serve as a key liaison between internal partners and families to support prospective and currently enrolled students. This role also supports programs aimed at bolstering connection on campus and innovative approaches to tours, including virtual and ADA-accessible formats, while using data-driven strategies to continually improve the program
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Assist the FYE Coordinator in the implementation of orientation programs for supporters of first-year and transfer students, collaborating with campus partners to create meaningful and inclusive experiences.
- Assist the FYE Coordinator in advising students and supporters to facilitate transitional programming during in-person and online orientations, move-in days, recruitment events, and other key university programs.
- Assist with training student staff, including student parent liaisons and orientation leaders, to effectively support student and family orientation and engagement efforts.
- Incorporate assessment and feedback to refine orientation content and delivery.
- Maintain detailed records, reports, and documentation to support program evaluation and decision-making.
- Assist the FYE Coordinator to design, plan and coordinate orientation and Parent & Family Weekend events.
- Maintain a detailed knowledge of campus policies and procedures to plan and coordinate programs, including but not limited to: staffing, facilities requests, risk management, minor/youth protection policy and time place and manner policies.
- Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to coordinate inclusive orientation programs with institutional goals and learning outcomes.
- Stays abreast of current trends and best practices in student support programs often by attending seminars and conferences for program and professional development.
- Assist the NSP Director to oversee daily operations of Campus Visits Program, including daily tours, group tours, virtual tours, VIP visits and recruitment events.
- Helps to coordinate all in-person and virtual tour logistics and responds to needs and inquiries (phone, mail, email, in-person) directed to campus tours.
- Assist the NSP Director when managing student work schedules, and resolve all scheduling challenges to ensure campus tours take place as scheduled.
- Utilize web-based tour platforms, including online reservation programs, Zoom sessions, Guidebook, and Salesforce, to gather reports and coordinate continued outreach to campus visitors.
Supervise and Lead Student Staff
- Assist in oversight of office student assistant operations, ensuring efficient handling of inquiries, orientation and tour registration, and scheduling.
- Assist in recruitment, hiring, training, and supervision of office student assistants, fostering a supportive and professional environment. Assist the front office overage to ensure students are being served during normal business hours, lunches and breaks.
- Serve as a mentor for student employees. Using a working knowledge of campus resources and professional experience to guide student employees.
Engagement and Development
- Assist the FYE Coordinator to develop and manage a Family Advisory Board, recruiting and supporting members to serve as student advocates and collaborators in program initiatives that support the transition of first-year and transfer students.
- Assist the FYE Coordinator in creating and reviewing communication materials, including newsletters, handbooks, webinars, and parent portal, to keep students and families informed throughout admissions and transition phases.
- Assist with maintaining and updating the parent and family website with relevant and timely resources ensuring it reflects current outreach, marketing efforts, and relevant information to support the transition and success of students.
- Assist in overseeing the development and timeline of communication materials developed for students and families sent out through enrollment management CRM system.
- Coordinate with campus partners to secure department / office speakers, workshop presenters, panelists, and other contributors to family orientation and engagement programs.
Other Functions:
- Perform other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office
MINIMUM QUALIFICATIONS:
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑ related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job related field may be substituted for one year of the professional experience.
PREFERRED QUALIFICATIONS:
Master’s degree in a job-related field. Working knowledge of Oracle/PeopleSoft Campus Solutions system and CRM Systems, as well as other student-based computing environments. Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs at colleges/universities and specifically at CSU, and/or specific colleges and schools. Knowledge of languages in addition to English, both oral and written. Knowledge of CSU admissions practices and procedures, including undergraduate evaluations and transfer credit policies.
Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent <student/finance> information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
- All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
- The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
- The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- This position has been designated as a sensitive position with
- responsibility for the care, safety and security of people (including children and minors), animals and CSU property
- access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
- This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
- Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
- May require occasional evenings and/or weekend work.
PHYSICAL ENVIRONMENT:
Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
BENEFITS/PERKS:
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit: https://csumb.edu/corporation/employee-housing
APPLICATION PROCEDURE:
For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.
GENERAL INFORMATION:
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
CSUMB is a smoke and tobacco-free campus.
EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.