Job Summary:

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals and general direction of the Executive Director, the incumbent performs various clinical and medical support functions. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in the Student Health Center. The incumbent may also work occasionally on the Palm Desert Campus, as needed. The incumbent may occasionally provide back-up administrative and clerical support to Counseling & Psychological Services.

Responsibilities:

• Assists healthcare practitioners in delivering health exams, clinical procedures, and medical treatments by preparing exam and telehealth rooms, obtaining patient data, and providing direct support during care.
• Performs a variety of standard tests and medical technical services not requiring license, including vision screening, audiometry and hearing tests, EKGs, peak flow testing, and spirometry.
• Removes sutures and bandages and performs ear lavage in accordance with clinical protocols.
• Collects specimens using non-invasive techniques (e.g., nasal smears, throat cultures) and performs CLIA-waived testing as ordered by a licensed practitioner.
• Administer medications and immunizations in accordance with established clinical protocols.
• Perform TB skin tests, accurately measure and document results, and refer findings for proper interpretation.
• Perform phlebotomy procedures within the defined scope of practice for Medical Assistants in the State of California.
• Verify student eligibility in PeopleSoft to ensure appropriate access to SHC/CAPS services.
• Answer and direct incoming calls to appropriate departments and staff in a timely manner.
• Prioritize patient phone calls and in-person interactions based on urgency and need.
• Schedule appointments for providers and nurses while managing clinical phone messages for care teams.
• Address incoming calls and in-person inquiries, providing accurate information about services and directing individuals to appropriate resources.
• Verify and update patient demographic information to maintain accurate records.
• Apply knowledge of departmental policies, front office procedures, HIPAA regulations, and AAAHC standards to daily operations.
• Handle appointment cancellations and rescheduling requests efficiently.
• Interpret provider notes within electronic health record systems and prioritize necessary patient follow-ups.
• Perform front office reception duties, including greeting and checking in students/patients, assisting with completion of intake and other forms (both in person and online), and facilitating the checkout process.
• Serve as cashier by handling cash and debit/credit card transactions, and accurately collecting, posting, and processing daily payments.
• Follow up on patient status reports to ensure continuity of care and proper documentation.
• Prepare and transmit faxes and other documentation, including required health information for referrals.
• Provide back-up coverage for the Palm Desert Campus clinic to ensure continuity of care and operations.
• Deliver back-up administrative and clerical support to Counseling & Psychological Services as needed.
• Actively participate in meetings and contribute as a member of relevant committees.
• Engage in ongoing professional development, maintaining current knowledge in the medical assisting field and competencies within scope of practice.
• Complete all required department and university trainings in a timely and compliant manner.
• Perform additional relevant duties as assigned to support departmental and organizational needs.

Minimum Qualifications:

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows:1. Most common, incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR 2. At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully.

Required Qualifications:

• Current AED/CPR certification.
• Possess working knowledge of daily clinic operations; aseptic techniques and requirements; uses, application, and proper operation of various medical supplies and equipment used in performing the duties described above; California laws and regulations pertaining to medical assistants. General knowledge of anatomy and physiology appropriate to the duties assigned; understand the potential hazards or complications resulting from administering medications and how to initiate emergency procedures.
• Ability to demonstrate the proper techniques in administering medications in a variety of manners including intramuscular, intradermal, or subcutaneous methods and by inhalation; proper techniques in performing injections and phlebotomy; competency in performing assigned medical technical support services such as the standard tests and limited procedures described above; maintain effective working relationships with practitioners and other health center support staff; and be sensitive to and communicate effectively with diverse patients.

Preferred Qualifications:

• Ability to multi-task and work in a fast-paced environment.
• Experience working with college students, preferably in a higher education setting.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $3,776 per month for qualified candidates.

CSU Classification Salary Step Range: $3,776 - $5,287 per month (Step 1 – Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.          

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

The application deadline is May 14, 2026 at 11:55 pm (PST)

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Physical Exam

Employment is contingent upon candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act