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NOTE: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so.
The systemwide policy can be found at
Represented employees should refer to their MOU regarding the vaccination policy.

This site is for current SJSU employees only.

Accessibility and Business Analyst

Apply now Job no: 516023
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time


Job Summary

Reporting to the Director, Business Operations, the Accessibility and Business Analyst works independently under general supervision to lead and manage the Technology Requisition Impact Assessment (TRIA) process for the Accessible Technology Initiative (ATI) on a daily basis; Reviews, coordinates and interprets comments, responses and approvals of the Voluntary Product Accessibility Template (VPAT) in collaboration with Contract and Purchasing Services and the campus community; and recommends process improvements including procedures, policies and best practices. Assists with various types of business operations analysis. 


Key Responsibilities

  • Manage the Technology Requisition Impact Assessment (TRIA) intake process.
  • Screen, disseminate and coordinate the IT TRIA review with information security, Desktop Support, Infrastructure Services and Enterprise Solutions.
  • Coordinate with the Finance Strategic Sourcing/ Contracts & Procurement Services team throughout the TRIA review/approval lifecycle process.
  • Conduct Accessibility Impact & Risk Assessment Reviews.
  • Coordinate accessibility demonstrations with vendors, respond to TRIA requestors’ comments and coordinate with Contracts & Procurement Services and other stakeholders.
  • Ensure compliance and documentation of the Accessibility Conformance Report (aka VPAT) and Equally Effective alternate Access Plan (EEAAP) documentation for the university.
  • Conduct TRIA and related SJSU business process analysis to improve TRIA process efficiency
  • Coordinate institutional efforts in implementing and refining the campus plan, data-collection and analysis, documentation and reporting requirements for the SJSU ATI efforts.
  • Work with campus stakeholders (faculty, staff and leadership), promote awareness and coordination of reports in the area of assistive technology.
  • Monitor emerging accessible technologies, major trends in the field, related laws, and common practices through the development of a diverse professional network and engagement in relevant professional development opportunities.
  • Perform TRIA process performance review, planning and implementing continuous improvement.


Knowledge, Skills & Abilities

  • Knowledge of Section 508 (Rehabilitation Act of 1973), and WCAG v2.x
  • Experience reviewing and testing third-party information and communication technology (ICT) purchases for accessibility and conformance with accessibility standards and guidelines specified in Section 508 and WCAG 2.0A/AA
  • Knowledge of assistive technologies, such as JAWS, NVDA, VoiceOver, ChromeVox, and ChromeVis
  • Expertise in investigating and analyzing problems with broad administrative impact and implications
  • Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form
  • Must possess the highest-level diplomacy skills and tact; ability to apply a high degree of judgment, discretion, and initiative in coordinating activities associated with the IT Division
  • Ability to gather information, conduct research, compose and appropriately format a wide variety of correspondence and reports
  • Demonstrated ability to research, develop, analyze, implement and evaluate policies and procedures
  • Ability to perform under stress to meet deadlines
  • Knowledge of project management principles and best practices
  • Advanced knowledge in Microsoft Office suite (Word, Excel, Access, PowerPoint) and other programs as needed
  • Ability and willingness to learn new technologies quickly
  • Ability to train others on new skills and procedures


Required Qualifications

  • A bachelor's degree and/or equivalent training
  • Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs


Preferred Qualifications

  • Master’s degree or postgraduate studies in Science, Business Administration or Communication
  • Two or more years’ of experience in assistive technology
  • Three or more years’ experience working in a higher education environment
  • Experience creating flow charts, pivot tables and presentations
  • Experience analyzing large amounts of data



Classification: Administrative Analyst/Specialist - Exempt II
CSU Salary Range: $4,693/month - $8,489/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: July 5, 2022 through July 20, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

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Last Updated May 23, 2022