![](https://publicstorage.dc4.pageuppeople.com/873/ProviderAsset/scribble/8beb85b5-009a-4a34-9e3a-e17e98c94e60.png)
Job Summary
Reporting to the Director of Resources & Operations, the Graduate Academic Support Specialist provides moderately complex administrative support to the students, faculty, and staff of the department. Working independently, under general supervision, this position facilitates the day-to-day operations of the department office, maintains data and records, provides information to students concerning all Lucas Graduate School of Business Programs, including degree requirements and coordinates projects.
Key Responsibilities
MS Finance Program:
- Consults with the Accounting & Finance department to secure faculty availability
for MSF graduate course offerings.
- MSF Faculty hiring and appointments using applicable campus applications.
- Confers with Associate Dean, MS Finance Program Director, and appropriate campus offices to review policy and practices and makes recommendations.
- Enters scheduling data into MySJSU PeopleSoft and OnBase.
- Responsible for accurate and timely (prior to each student registration cycle) posting of all course schedules and room assignments to MySJSU.
- Coordinates course scheduling and room assignments.
- Monitors day/time assignments of core and elective classes to optimize
enrollment.
- Investigate and resolve complex student issues using PeopleSoft/Campus
Solutions and/or other advising systems. Issues may include online course
registration, holds on students’ records, probationary holds, articulation issues,
pre-requisites, etc.
- Provides enrollment statistics, analysis, and revenue projections.
MBA Programs:
- Supports MBA Program Specialist and coordinates with the MBA Director
regarding individual student’s study plan and arranges the Director’s meeting in-
person or virtually to communicate and review curriculum and administrative
requirements.
- Investigate and resolve complex student issues using PeopleSoft/Campus
Solutions and/or other advising systems. Issues may include online course
registration, holds on students’ records, probationary holds, articulation issues,
pre-requisites, etc.
- Supports MBA Program Specialist in maintaining and updating student program
records and files.
Event Coordination & Administrative Support:
- Lucas website revisions: maintains Lucas School course schedules, creates,
deletes, and re-routes links/pages as needed.
- Contributes to the planning and implementation of the new student orientations,
materials, and agenda.
- Oversees Lucas School events on and off-site to include Orientations, Open
Houses, Information Sessions, Lucas Fellowships, Convocations, Staff meetings,
and projects as assigned by Associate Dean.
- Advises Graduate Business Student Association on event planning.
- Provides back-up for all processing related to procurement for the Lucas School.
Knowledge, Skills & Abilities
- Demonstrates ability to provide high level customer service to students, faculty and staff.
- Strong oral communication skills.
- Demonstrated ability to work cooperatively and professionally with others.
- Demonstrated ability to establish and maintain effective working relationships within and outside the work group.
- Working knowledge of accounting structure and expense accounts.
- Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
- Working knowledge of financial software to extract information and understand interactions between various funds and accounts.
- Ability to monitor computerized accounting records and to research and correct computer data errors.
- Ability to compile, write, and present reports related to school’s budgets.
- Proficient in SJSU applications: (e.g. Financial Transaction Services (FTS), Common Finance System (CFS), SJSU@Work, MySJSU, eFaculty or current software applications).
- Proficient in PC compatible software programs such Zoom, MS Office, OnBase and DocuSign.
- Ability to perform accurately in a detail-oriented environment.
- Ability to handle multiple work priorities, organize and plan work and projects.
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
- Ability to communicate with constituents in a professional and respectful manner.
Required Qualifications
- A bachelor's degree and/or equivalent training.
- Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Preferred Qualifications
- Experience in higher education environment
- 3-5 years of progressively responsible administrative experience
- Proficient experience with MS Word, Excel, Google Workspace, Adobe, DocuSign, Zoom, OnBase, SAMI and PeopleSoft (MySJSU/SJSU@Work)
- Excellent oral and written communication
- Experience providing customer service and interpersonal skills
- Demonstrated experience with problem solving and analytical skills
Compensation
Classification: Administrative Analyst/Specialist – Non-Exempt
Anticipated Hiring Range: $4,912/month - $5,300/month
CSU Salary Range: $3,694/month - $7,131/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period: July 10, 2024 through July 24, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).