Job Summary
*This position is open to current SJSU employees only.*
The Interim CRM Program Director reports to the AVP, Strategic Planning & Portfolio Management. The position leads the execution of CRM strategies, providing break-through insights to help create change management, marketing strategies, communications plans, and lead CRM programs that can be measured and optimized. This position will oversee the SJSU’s instances of the CRM system for admissions and enrollment management, student success, university advancement and alumni engagement. The Interim CRM Program Director will provide support and creative problem solving to ensure that the CRM system will support the future vision of SJSU's student engagement, providing a best-in-class user experience to SJSU’s applicants, students and alumni.
The Interim CRM Program Director will work with key stakeholders to understand the business needs of those areas and serve as a liaison with campus stakeholders and vendors. The incumbent will oversee the management of SJSU’s CRM including import of datasets, applications, forms and queries as well as long-term infrastructure for reports, fields, and rules.
The Interim CRM Program Director serves as a member of the SJSU-IT extended leadership team and works with the campus community and stakeholders to translate business requirements into scalable CRM solutions, re-architect current business practices to improve efficiencies and implement value mapping/cost-avoidance projects. The incumbent will lead technical project teams in all technical matters including external consultants and service providers as required.
Key Responsibilities
- Program Leadership
- Program Management
- Administration & Operations Management
- Continuous Improvement and Process Analysis
Knowledge, Skills & Abilities
- In-depth knowledge of CRM cloud computing platform and SLATE technologies
- Strong skills in CRM technology including Marketing Automation platforms and CRM tools; experienced in higher-education marketing and communications
- Ability to lead enterprise-wide CRM implementation and migration efforts
- Skills in driving enterprise level change management effort
- Advanced knowledge of Slate; ability to act as a knowledge resource and advocate for the value of CRM
- Ability to add new CRM processes phase out old processes that are no longer valuable/productive.
- Strong combination of demonstrated skills in strategic planning, analytical and holistic problem-solving, project management, effective communication and coordination of internal and external resources
- Strong knowledge of Project management principles, practices, and procedures (Agile/SDLC)
- PMP certification or equivalent experience
- Ability to evaluate campus operations and implement technology that delivers strategic growth and maximizes SJSU investments
- Proven skills in business and technical requirement analyses, modeling, verification, and methodology development
- Strong understanding of application development and software development life-cycle concepts
- Working knowledge of ITIL processes
- Ability to lead and manage projects and change implementations in alignment with IT best practices
- Ability to work in a position that requires a high degree of operations and service skills
- Ability to develop collaborative relationships with faculty and students who are technical and non-technical, management, and professional staff representing various interests and perspectives
- Demonstrated leadership in a broad range of technology within a complex computing environment or a university environment
Required Qualifications
- Bachelor’s degree in science, engineering, business administration, or related field or relevant experience
- Minimum 5 years of experience in a leadership role managing Slate CRM implementation and migration
Preferred Qualifications
- 5+ years of experience working with Slate as an Administrator
- Experience with Slate, PeopleSoft and Dell Boomi
- Experience with enrollment, admissions and student outreach processes
Compensation
Classification: Administrator II
Anticipated Hiring Range: $11,667/month
CSU Salary Range: $4,812/month - $15,449/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period: September 10, 2024 through September 15, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408-924-2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Last Updated Aug 15, 2024