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Job Summary

Working independently under the general supervision of the University Police Department Patrol Bureau Commander, the Lead Housing Security Officer is responsible for providing a safe and productive environment for housing residents and staff and protection of housing resources. This position also provides work lead direction to other security officers, monitors performance, and performs administrative duties. The Lead Housing Security Officer partners with University Police Officers for incident response, emergency preparedness and security concerns. In addition, the Lead Housing Security Officer will act as liaison between Housing Security, Housing Staff and University Police.

Key Responsibilities

• Address Housing concerns as requested by University Housing Services Staff and directed by University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to residents and staff as requested
• Respond to calls for services
• Checks-in regularly with Building Desk during shift
• Go on rounds with a building RA
• Provide safety escorts to residents   
• Monitor parking garage in Campus Village B and issue citations as appropriate for unauthorized vehicles
• Perform foot patrol of Housing buildings and grounds
• Monitor Housing conditions and provide work direction to Housing Security Officers
• Provide training to newly hired security officers and prepare training reports (DOR)
• Train and guide housing security officers in the preparation of incident reports
• Monitor training needs of housing security officers and work with the operations Captain to obtain training
• Recommend initiatives and changes to improve the quality of service provided by the housing security unit
• Act as a liaison between UPD and housing staff during ongoing incidents
• Coordinate with UPD and Building Emergency Teams for emergency response
• Meet with Housing Administration to review building security issues and concerns
• Assist in the development and implementation of security policies and procedures

After appointment, Lead Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

The Lead Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.

The work environment is a multi-story building, exterior walkways, and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised.  Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.

Knowledge, Skills & Abilities

• Attention to detail
• Knowledge of or the ability to learn to use applicable public safety related equipment and systems
• Strong written and oral communication skills
• Thorough knowledge of housing security policies and procedures, housing rules and regulations and the California penal code
• Basic computer skills
• Ability to make sound decisions
• Ability to establish and maintain effective relations with the general public, housing security officers, superiors and housing administration
• Ability to plan and provide work lead direction
• Ability to contribute to the development and assist in the implementation of security policies and procedures
• Ability to prepare clear and concise reports and correspondence
• Ability to understand and apply local, state, and federal law
• Ability to prepare, clear, concise, and accurate incident reports
• Ability to work effectively with diverse populations
• Ability to act calmly and rationally in emergency and other stressful situations
• Ability to monitor CCTV screens for extended periods of time; able to understand and operate a computer
• Ability to understand and operate alarm systems
• Ability to supervise, train, and give work directions to staff members
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or equivalent
• Valid California Driver’s License

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Three (3) years of Residential Security experience
• Customer Service Experience
• Strong written communication skills

Compensation

Classification: Community Service Specialist II
Anticipated Hiring Salary: $5,309/month
CSU Salary Range: $3,794/month - $5,956/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: March 18, 2025 through April 6, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an equal opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).