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Job Summary

Reporting to the Executive Director, University Housing Services, the Director for Facilities Operations coordinates and supervises the daily activities in the facilities and custodial operations area for a residential complex housing approximately 5000 students.  The housing community includes three on campus residence halls, two on campus apartment buildings and two off campus residence halls.  One of the apartment building includes housing for approximately 50 Faculty/staff guests and an offers an overnight guest program.  The Director also provides facilities oversight of an on campus dining facility.    The DFO coordinates and supervises the daily activities of the custodial crews including direct supervision of the 3 to 6 Lead Custodians and the indirect supervision of 20 to 30 Custodians.  The Director also directly supervises the Assistant Director for Facilities Operations and indirectly the Facilities Administrative Services Coordinator and approximately 5 Laborers. This position administers a $9 million annual budget.  The position has direct supervision responsibility for up to seven positions and indirect supervision responsibility for approximately 20 - 40 full-time professional employees.  The incumbent indirectly supervises up to fifteen student assistants.

Key Responsibilities

• Administers the Facilities and Custodial operations and services components of UHS including 1,278,483 square feet of facilities space.
• Manages the administration and delivery of custodial services to an on campus residential community of approximately 5000 residents.  Residential facilities include five traditional residence halls, one suites style building and two-apartment style building totaling approximately 1,056,000 square feet.
• Estimates labor and materials needed for daily operation and repair for the entire residential complex and secures service contracts when staffing needs require additional labor.
• Schedules and coordinates the ordering and the flow of supplies for custodial services so that order of work and job progress is properly maintained.
• Utilizes computerized work order system. Works with appropriate personnel to maintain records, reports and status of all custodial work order requests.
• Prepares correspondence, reports, and completes administrative assignments
• Coordinates the emergency callback system to provide 24/7 custodial services, including weekends and holidays.
• Monitors and manages all department fleet of vehicles.
• In collaboration with the Conference Services staff, coordinates facilities operations component of summer conferences for over 200 groups per summer with varying needs.
• Utilizes computerized work order system. Works with appropriate personnel to maintain records and status of all work order requests.
• Directly supervises approximately six employees and indirectly supervises approximately 30 custodial and facilities staff.
• Coordinates selection, training and evaluation of all direct reports and oversees the training and evaluation of all Housing Custodial and Facilities Operations staff.
• Responsible for monitoring staff daily attendance using established administrative processes and submitting monthly staff attendance reports.
• Conducts inspections of custodial areas on a daily basis and in conjunction with Lead Custodians, provides written feedback to Custodians on a monthly basis.
• Provides supervision for contracted custodial staff when utilized.    
• Addresses employee concerns and resolves problems.  Provides employee corrective discipline as appropriate.
• Oversees the supervision of approximately 15 student assistants.
• Schedules and coordinates various facilities projects occurring during the academic year, break periods and summer in collaboration with campus Facilities Development and Operations.
• Manages and coordinates department signage.
• Oversight of department facilities efforts to meet accessibility needs relative to ADA and housing accommodations.
• Manages the distribution of hard keys.  Liaison to FD&O regarding key creation.
• Manages security camera system for all residential buildings and interface with University Police Department
• Manages Campus Village parking garage gates and access for vendors.
• Provides support for administration and coordination of the electronic key system and key card creation.
• Provides support and may assist with coordination of training programs on card access systems, equipment, applications, databases and related systems to UHS end user.
• Maintains appropriate level of materials and supplies in stock to ensure effective and efficient service to residents and conference guests.
• Coordinates the distribution of supplies, equipment and materials to custodial staff.
• Prepares annual budget of operating expenses and equipment for programs and services within the Facilities Operations and Services area. Adheres to approved level of funding.
• Oversees area budget of $7.5 million in annual contracts and supplies and services.
• Serves as primary liaison for the Facilities Operations and Services area in dealing with intra-departmental communication and cross campus communication.
• Serves as on-call manager on rotating basis and is available via cell phone.

Knowledge, Skills & Abilities

• Ability to articulate ideas clearly, both orally and in writing.
• Ability to interpret technical procedures or regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Knowledge of union contract.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Knowledge of with facilities area and construction administration methods, practices and procedures; public works project development process; contract negotiation, appropriate codes; rules, regulations, etc. as applied to the construction and operation of campus residential facilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables.
• Ability to plan, assign, and direct work.
• Ability to appraise performance, reward and discipline employees and address and resolve complaints according to university policy, union contracts and applicable law.
• Knowledge of budget and administrative techniques related to the development and implementation of appropriate fiscal controls, personnel and appropriate methods of work planning, scheduling and coordination.
• Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, rations, and proportions. 
• Excellent written and oral communication skills.
• Ability to effectively lead others and communicate with diverse individuals.
• Ability to be flexible to changes and frequent interruptions, and to manage multiple tasks at once.
• Ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative group decisions or recommendations.
• Ability to identify, develop, and coordinate plans for use of resources (e.g., staffing, budget, and materials) and to define procedures for ongoing administration and maintenance.
• Ability to identify supervision needs of staff and vary supervisory style if necessary.
• Ability to work with and provide work lead direction to Assistant Directors, RLCs, and graduate and undergraduate student staff.
• Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies.
• Knowledge in operations and systems analysis, statistical and research methods
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Ability to develop, propose and effectively administer annual budget.
• Knowledge of various software applications including word processing, presentations, and spreadsheets and databases.
• Supervisory experience and working knowledge of managerial.
• Ability to supervise employees represented by Collective Bargaining Agreements.

Required Qualifications

• Bachelor’s Degree from a four year college or university.
• Three years of management experience in Facilities or Custodial Operations.  
• Five years of supervisory experience. 
• Experience working in a facilities position in a college or university setting.  
• Experience in procurement or purchasing. 
• Experience in coordinating custodial staff training. 
• Experience working in a collective bargaining environment

Preferred Qualifications

• Master’s degree from a four-year college or university or Certification in a Facilities related fields. 
• Six years of professional experience in facilities may substitute for a Master degree.
• Facilities management experience working with a college university housing program. 
• Three years of experience supervising custodial operations and staff.  
• Experience working in a managerial role in a collective bargaining environment. 
• Experience working with an asset management database. 
• Experience working with security systems (keys, cameras, or card access).  
• Experience working with conference housing.

Compensation

Classification: Administrator II
Anticipated Hiring Range: $9,371/month - $9,673/month
CSU Salary Range: $5,053/month - $16,221/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 12, 2025 through June 29, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.