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Job Summary

Reporting to the Associate Dean of Students and Director of Student Conduct & Ethical Development, the Associate Director assists with the administration of the student conduct process at San Jose State University and is responsible for the investigation and adjudication of alleged violations of the Student Conduct Code. The Associate Director is responsible for adjudicating an independent caseload that will include academic and non-academic violations. Under limited supervision of the Director, the Associate Director will receive and investigate reports of alleged violations of the Student Conduct Code and the Housing Licensing Agreement and will perform investigations, adjudicate cases, and recommend outcomes. The nature of the work performed by the Associate Director is highly sensitive and requires interpretation of CSU and university policies and procedures. This position works collaboratively with numerous offices and may develop and present workshops and other educational programs to students, faculty, and staff.

Key Responsibilities

• Receives and investigates reports of alleged academic and non-academic misconduct from incidents occurring on and off campus.
• Adjudicates alleged violations of the Student Conduct Code and University Housing Licensing Agreement in accordance with CSU and SJSU policies and procedures.
• Utilizes an educational philosophy when adjudicating conduct cases.
• Independently manages assigned cases from inception through completion ensuring compliance with timelines, due process, and policies.
• Drafts, reviews, and sends relevant correspondence for assigned cases.
• Conducts informal and formal proceedings concerning alleged violations of the student code of conduct and University Housing Licensing Agreement.
• Represents the University or assists at formal proceedings (hearings).
• Maintains accurate and up to date records of cases and proceedings in Maxient (Student Conduct Database.
• Ensures student conduct and organizational conduct records are properly maintained and organized.
• Creates and develops trainings, workshops, and sanctions to support the prevention and outreach efforts of Student Conduct and Ethical Development.
• Prepares or assists in the preparation of reports, assessment, and other necessary tasks.
• Makes appropriate referrals to campus and community resources.
• Develops and assists with conflict resolution, mediation, and the de-escalation of disputes.
• Develops and maintains positive working relationships with faculty, staff, and administration at the university in order to best serve students.
• Assists the Office of Student Conduct and Ethical Development with educating students, faculty, staff, and community members about CSU and SJSU policies and procedures.
• Assists with the overall management and operations of Student Conduct and Ethical Development.

Knowledge, Skills & Abilities

• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Excellent critical thinking skills, including the demonstrated ability to analyze information, evaluate results, and facilitate resolution of difficult challenges while maintaining strict confidentiality and sensitivity.
• Knowledge of the principles of restorative justice and an ability to apply that knowledge to a conduct setting.
• Awareness of federal and state compliance expectations, including FERPA, Clery, VAWA, and Title IX.
• Ability to analyze complex situations, exercise sound judgment, and make impartial and objective decisions.
• Ability to advise students individually and in groups on routine and sensitive topics.
• Superb oral and written communication skills.
• Ability to interpret, communicate, and adhere to policies and procedures.
• Ability to work in a fast-paced environment while prioritizing work and coordinating multiple assignments with fluctuating and time-sensitive deadlines.
• Ability to independently produce high quality work with attention to detail.
• Ability to learn/use Maxient database.
• Ability to use tact and diplomacy to effectively work with diverse populations.
• Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts.
• Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff.
• Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility.
• Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Master’s degree in conflict resolution, higher education, student affairs, or a related field from an accredited institution.
• Three to five years of progressively responsible experience.
• At least two years of recent, substantive work experience with investigations, adjudicating Student Conduct and Organizational Conduct, managing confidential information, and independently and efficiently managing a significant caseload. An equivalent combination of education and experience may be considered.

Preferred Qualifications

• Five to Seven years of graduate or professional experience in student conduct, Title IX, conflict resolution or an equivalent combination of education and experience.
• Experience adjudicating and investigating student conduct violations, organizational violations, and Title IX violations in a college or university setting.
• Experience with current issues in the field of student conduct and the role of student conduct in a public university setting.
• Experience with conflict resolution or mediation.
• Experience developing workshops, sanctions, or programs.
• Experience working with students in crisis situations.
• Experience problem solving, interviewing, and investigating.

Compensation

Classification: Administrator I
Anticipated Hiring Range: $6,694/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 24, 2026 through July 8, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.