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Job Summary

The Department of Teacher Education at San José State University's in the Lurie College of Education supports future and current students on their journey to becoming teachers. With an emphasis on preparing teachers for our local community, our office fosters an educational setting that values diversity and accessibility grounded in emancipatory educational practices.

Reporting to the Director of Resources & Operations with work lead direction from the Department Chair, the Admissions and Records Analyst provides strategic direction, operational oversight, and guidance for the recruitment and admissions initiatives within the Teacher Education Department. This role ensures alignment with the College’s mission, vision, strategic plan, and the Departments’ Program Learning Outcomes. The position involves analysis, development, and integration of admissions policies and practices, fostering continual improvement cycles. The Analyst is a key advisor to the department chair, the Director of Teaching Pathways and Field Experience, Credential Program Advisor, department coordinators, and faculty, ensuring that admissions processes are efficient, compliant, and supportive of the College's goals.

Key Responsibilities

• Manage admissions processes for the Teacher Education programs.
• Coordinate the entire application and admissions process with the Teaching Pathways and Field Experience Office, Teacher Education, Secondary Credential program academic departments, Graduate Admissions, and other relevant campus entities.
• Oversee and manage the admissions timeline, ensuring timely and effective communication with applicants and other stakeholders.
• Manage admissions materials, including program applications, and checklists, ensuring accuracy and compliance in collaboration with department leadership.
• Address deferral requests for special situations, internal program transfers and international student inquiries.
• Manage admissions database to ensure all applicant information is current and organized for easy retrieval.
• Maintain, refine and Input data for department’s student database.
• Track and update student credential requirements throughout their time in the program, through graduation.
• Extract data to present reports on student outcomes and their progress towards a credential/degree.
• Manage department databases and make revisions as needed to meet reporting requirements.
• Stay informed of changes in admission processes, updating materials and workflows as needed in consultation with leadership.
• Ensure alignment of admissions efforts with the College’s mission, vision, and strategic plan.
• Provide mentorship and oversight to staff involved in the admissions process, fostering a collaborative and efficient team environment.
• Offer general office support through email, phone, or in-person. Welcome and assist faculty, staff, students, and visitors as they engage with the Teaching Pathways and Field Experience Office.
• Maintain responsive communication channels and ensure timely replies to all applicant queries, whether via email, phone, or other platforms. 
• Notify candidates of acceptance, track admissions, and follow-through with student’s application status via Graduate Studies.
• Manage program completers each semester, in addition to inform students of process for completing program and/or applying for credential with credentialing office.
• Lead the analysis, development, and continuous improvement of admissions policies and practices in collaboration with leadership.
• Regularly collect, analyze, and report on admissions data to evaluate effectiveness and inform data-driven improvements.
• Advise department leadership on trends, applicant feedback, and strategic changes to address evolving admissions demands and support student success.
• Acts as backup front-line receptionist, answers phones, greets faculty, staff, students, and visitors.
• Provide customer service and serve as a resource for faculty, staff, students, donors, and the public on university, CCTC, graduate policies and procedures.
• Assist in coordinating department events and receptions; i.e., graduation, MA Colloquium, etc.
• Process office expenses with pcard and/or go cards and manage reconciliations.
• Provide work direction to student workers and responsible for training of student workers.
• Process and track intern MOUs in FTS for intern coordinator.
• Create and maintain departmental forms, brochures, informational materials, and flyers.
• Maintain departmental website.
• Stay updated on any changes in program requirements, admission protocols, and best practices through internal communications, training sessions, and professional development.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills, both verbal and written.
• Patience and the ability to work effectively with diverse groups of prospective applicants.
• Proficiency in using virtual meeting platforms (e.g., Zoom) and digital communication tools.
• Detail-oriented with excellent organizational skills.
• Ability to adapt to changing processes and requirements.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Proficient in using Google apps (docs, sheets, slides, etc).
• Ability to plan and handle multiple work priorities, trouble shoot, and organize work projects.
• Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures.
• Must possess excellent customer service and public relations skills.
• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Interest in being part of a collaborative team.
• Prior experience in admissions, advising, or educational support is a plus.
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• A bachelor's degree and/or equivalent training.
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications

• Experience with FileMaker Pro - database management application.
• Experience in providing exceptional customer service.
• Administrative experience working in an office with complex tasks in a diverse setting.
• Technical experience including Microsoft Office (Word, Excel), PeopleSoft, CMS/FST, CFS, Data Warehouse, email programs, Adobe and Google Docs.
• Experience with project management and creating and maintaining Standard Operating Procedures (SOPs).

Compensation

Classification: Administrative Analyst/Specialist – Non-Exempt
Anticipated Hiring Range: $5,736/month - $6,087/month (Step 10 – Step 13)
CSU Salary Range: $4,799/month - $6,992/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 8, 2026 through October 22, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.