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Job Summary

Reporting to the Associate Dean of Students and Director of Student Conduct & Ethical Development, the Senior Case Manager, Behavioral Intervention responds to students seeking assistance for crisis/es as well as to inquiries from the campus community referring students for assistance. Assess reports and referrals sent to Behavioral Intervention by using the NABITA Risk Rubric Tool. Based on this assessment, the BI Senior Case Manager addresses cases elevated to critical by coordinating services and providing referrals to the appropriate resources on campus. Works and communicates with campus offices such as Counseling & Psychological Services, University Housing Services, off-campus Counseling and Psychological Services, Accessible Education Center, Office of the Registrar, Faculty Affairs, Undergraduate Studies, Equal Opportunity and Employee Relations, University Personnel, Student Conduct & Ethical Development, University Ombudsperson, University and San Jose city Police, off-campus clinicians and support (with a Release of Information on file), and community agencies to ensure appropriate support of the referred individuals as needed.

Re-Entry Coordination – Provides systematic review, outreach, and assistance to students in the withdrawal, leave of absence, and reinstatement processes who might need support in creating and maintaining personal and academic goals while keeping graduation in view. In this capacity, the BI Senior Case Manager works closely with key offices such as Academic Advising and Retention Services, Counseling & Psychological Services, and various college academic student success centers, providing pivotal support and follow-up with students during their university absence to ensure they remain on track to return with the proper internal and external supports to aid them in their persistence towards graduation.

This incumbent acts and advocates for the referred student as they navigate the academic, student life, and health care landscape by working with relevant on-campus and off-campus resources to ensure that the student’s needs are understood. Reviews updates on distressed students from team members on a weekly basis. Triages individuals with behavioral health, physical health, and learning concerns, including hospitalizations to facilitate and track referrals and follows up with individuals who do not respond to outreach efforts or attend appointments and/or are mandated to participate in treatment.

Residential Student Care – In this capacity, the BI Senior Case Manager works in an integrated and collaborative way with the student and professional staff of University Housing Services, including RAs, RLCs, Faculty in Residence, and Conduct; also working with key offices such as the Accessible Education Center. The BI Senior Case Manager serves as the primary resource managing reports of behavioral concerns with our residential student population, as well as medical or substance-induced transports. In this role, working with residential students and staff in relation to ADA, LGBTQ, and religious accommodations, connects with staff when appropriate on case-specific information such as emotional support and service animals, and coordinates placements, returning residents process, etc.

Key Responsibilities

• Provides confidential consultation for students with problems, questions and/or concerns. Helps facilitate response and assistance for individuals in crisis.
• Serves as a liaison and advocate for enrolled students, their families, and peers.
• Performs general student advocacy/case management duties including but not limited to: managing student distress, performing faculty/staff/administrative consults, and responding to parent and community inquiries.
• Works directly with students who need additional support in the withdrawal and leave of absence processes due to unforeseen personal/home emergencies or mental/physical health situations.
• Attends case management team meetings and regularly consults on cases with team members and other need-to-know individuals. Ensures accurate case notes are taken and maintained in the Maxient database.
• Coordinates with other campus colleagues to track and resolve referrals to the Behavioral Intervention Team.
• The Senior Case Manager also plays an integral role in training Residential Life Staff to respond in crisis situations and to support students experiencing challenges.
• In coordination with Vice President for Student Affairs and the Dean of Students, supports student death cases.

Knowledge, Skills & Abilities

• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Knowledge of crisis counseling and mental health interventions.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Strong oral and written communication skills.
• Excellent customer service and public relations skills.
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Knowledge of software applications: word processing, spreadsheet, and database management.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
• Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
• Ability to interpret and explain policies to various staff members.
• Ability to analyze and define complex organizational, policy or procedural problems.
• General knowledge of University, procedures and practices related to student services and programs.
• Ability to compose and appropriately format correspondence and reports.
• Ability to effectively present information and respond to questions from various groups.
• Ability to communicate with constituents in a professional and respectful manner.
• Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts.
• Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff.
• Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility.
• Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities.

Required Qualifications

• Master’s degree in Student Affairs, Higher Ed/College Student Personnel, Social Work, or related field.
• Three years of professional experience in a university setting and/or case management experience.

Preferred Qualifications

• Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict-management skills.
• Experience working with a large diverse population in an urban setting.
• Experience developing partnerships and collaborating with campus faculty and staff, and legal system.
• Experience working with community resources to assist populations in need.
• Experience working with diverse student populations.
• Experience with complex case management and community resources.
• Bilingual communicator; Spanish and/or Vietnamese preferred.

Compensation

Classification: Administrator I
Anticipated Hiring Range: $7,600/month - $8,000/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: October 30, 2026 through November 15, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.