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NOTE: The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
The systemwide policy can be found at
Represented employees should refer to their MOU regarding the vaccination policy.

This site is for current SJSU employees only.

Director of Case Management

Apply now Job no: 533653
Work type: Management (MPP)
Location: San José
Categories: MPP, Administrative, At-Will, Full Time


Job Summary

The Director of Case Management (DCM) serves under the general direction of the Associate Vice President for Health, Wellness, and Student Services, and leads the Case Management department, known on campus as SJSU Cares. The unit identifies and intervenes to assist students experiencing emerging distress or deterioration relating to their health, well-being, basic needs, and/or academic progress. The Director of Case Management leads the department to provide services and resources for students with complex mental and physical health concerns, learning disabilities, transition/adjustment barriers, safety concerns, and/or basic needs gaps that are reported or referred to the Case Management department. The Director of Case Management brings commitment to student dignity, support, and academic progress rooted in a belief that every student possesses strengths and resources to overcome barriers to their well-being. The Director of Case Management leads efforts to engage stakeholders and continuously improve unit practices, resources, and impact derived from the unit’s efforts, which include assessment, intervention, advocacy, and incident recovery support. The role serves as a campus-level consultant for critical incidents who is readily accessible to faculty, staff, students, parents, and other family members. The incumbent collaborates with the Behavioral Intervention Program to proactively identify, triage, refer, and manage students, faculty, and staff who pose a risk of harm to themselves or others. The Director of Case Management leads a team that includes case managers, basic needs coordinators, an office coordinator, graduate interns, student assistants, and volunteers. The incumbent facilitates collaboration and service integration with key SJSU units along the continuum of care for students, and especially Wellness and Health Promotion, Counseling & Psychological Services, Health Services, Student Conduct and Ethical Development, Behavioral Intervention Team, and University Police. The DCM builds and integrates partnerships with community, government, and client resources to create pathways for long-term prevention and support for basic needs concerns.


Key responsibilities

  • Research, assess, and evaluate unit activities to build insights on student needs and preferences, evidence-based practices, and compliance requirements
  • Develop, align, and implement operational plans, processes, and procedures with strategic priorities to deliver high-quality, evidence-based assessment, intervention, advocacy, and incident recovery support
  • Lead, develop, and manage staff, interns, student assistants, and volunteers to achieve operational goals
  • Plan, manage, and steward fiscal and facilities resources to achieve operational goals
  • Grow and refine internal and external partnership, resources, and influence to expand student options
  • Plan and manage promotion, outreach, and prevention efforts to increase early engagement of students with well-being and basic needs concerns


Knowledge, Skills & Abilities

  • Ability to gather and analyze operational metrics to identify opportunities to improve
  • Knowledge of best practices for asset-based social work or case management services for a diverse population
  • Knowledge of motivational interviewing, integrative health coaching, or similar methods to increase client progress towards goals
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
  • Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations
  • Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
  • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • Demonstrated skill with providing and navigating first-tier crisis counseling and mental health interventions
  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees, and external agencies
  • Skill in planning and monitoring case management service operations and improvement initiatives
  • Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives
  • Basic knowledge of EEOC practices relating to hiring and employee relations
  • Ability to plan, reconcile, and analyze fiscal resources to ensure resources are appropriately invested
  • Knowledge of outreach, promotion, education, and other prevention strategies for students experiencing barriers to their health and well-being
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Demonstrated ability to effectively present information and respond to questions from various groups including managers, faculty, staff, students, media, and community members
  • Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment
  • Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling
  • Ability to analyze and define complex organizational, policy or procedural problems
  • Ability to interpret and explain policies to various staff members
  • Ability to take calls/referrals as required which may include evenings and weekends
  • Must possess excellent customer service and public relations skills


Required Qualifications

  • Master’s degree in Social Work, Counseling, Student Affairs, Higher Ed/College Student Personnel, or related field
  • Three (3) years of experience in intensive case management
  • One (1) year of leadership experience in a university case management team or a similar unit


Preferred Qualifications

  • Master of Social Work (MSW)
  • Current unrestricted Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) (or equivalent) license in California
  • Five (5) years of experience in intensive case management
  • Two (2) years of leadership experience in a university case management or similar unit
  • Experience developing internal and external partnerships to provide social services
  • Experience working with diverse populations



Classification: Administrator II
Anticipated Hiring Range: $10,000/month - $10,834/month

CSU Salary Range: $4,583/month - $14,713/month


The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 17, 2023 through December 10, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


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Last Updated Apr 11, 2023